Understand the differences in policy, process and procedure content and formatting
Organise content efficiently to cut writing time
Avoid lengthy sentences without compromising meaning
Use clear, specific, concrete wording
Avoid evasive vocabulary, wordy phrases and corporate jargon
Create visually appealing documents that attract readers’ attention
Rely on a simple 3-step plan to make document writing easier
Craft procedures that make it easy to know exactly what to do and when
Participants
Bank of Singapore
Intermediate-Advanced
Designed for anyone needing to make sure that their policies and procedures are clear, concise, structured, engaging and actionable.
Recognize the unseen drivers that derail conversations
Master the mindsets of the world’s top negotiators, debaters and other dialogue specialists
Ease others into accepting ideas, views, realities, and decisions
Explain new or complex ideas simply and memorably
Deepen the relationship to increase trust
Help others feel heard and understood so that conversations can move forward productively
Gain agreement with respect, not force-feeding
Learn how to plan your conversation before you start
Set the right tone for the most productive outcomes
End conversation brilliantly
Desmond Chen
Senior HR Manager, Beam Suntory
Intermediate-Advanced
Designed for teams needing to improve cross-functional collaboration.
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